Quality Assurance

Crossroads Care Braintree District & Chelmsford is a leading provider of support for people with care needs and there Carers in accordance with our charity’s objectives.

As members of Crossroads of Association we adhere to our internal system of quality assurance, which is called CROQUET (Crossroads Own Quality Evaluation Tool) and are measured against a set of quality standards developed by the Association. CROQUET covers the areas of governance, finance, services, people and quality and is used by auditors from the Crossroads Association to carry out a regular audit of our Scheme. In 2008 the Association increased our rating from Level 1 to Level 2.

In addition to our internal quality assurance programme we also adhere to the standards for domiciliary care produced by the National Care Standards Commission and the Kings Fund Quality Standards for Local Carer Support Services. The organisation is also regulated by the Care Quality Commission who assess whether our services are meeting the needs of people who use them. We have also attained endorsement to use the Charity Commissions kitemark for quality.